Terms & Conditions

Return/Refunds

Cigars4Less.ca strives to bring you the best deals on high-quality cigars and accessories. All of our products go through careful inspection before being shipped to our loyal customers. If however, there is a chance that you receive a defective or damaged item or your just not happy with your purchase, please contact info@cigars4less.ca within 2 hours upon receipt of the order.  An agent will help determine if your situation warrants an exchange, credit or refund. Upon completion of the decision, you will receive a Return Merchandise Authorization (RMA#). It is important that number is written on the package before its return to ensure a speedy and accurate return. Please note that returns take 3-10 business days from receiving a return to process and all costs associated with returns is the customers sole responsibility. If a return is lost in the mail, goes missing, and becomes missing in action while being returned Cigars 4 Less takes no responsibility what so ever and will not reimburse the customer.
*Note: For cigar refunds a 30% re stocking fee will be applied to the grand total of the purchase.

Shipping/Delivery

Shipments via our preferred courier are the customers sole responsibility and cigars 4 less will not be held liable for lost, stolen, or damaged shipments. Shipping times are not guaranteed. A signature from a person 19 years and older will be required upon delivery, however what the courier decides to do with obtaining signature is the couriers responsibility. If we have to order cigars in on your behalf there are no set timelines on delivery, and no refunds for delays, please make sure the cigars you want to order are truly the cigars you want to order, if however you strongly choose to get a refund a 30%  re stocking fee will be applied to the grand total of the purchase.

Exchange

No exchange policy

Privacy

Cigars4Less.ca is committed to protecting and respecting your privacy.  We hold our customers, and the information they share with us, in the highest regard. Maintaining your privacy is critical to us. We will not sell, share, or rent your information to others in any ways.